FAQs
We're here to help! Check out our frequently asked questions below. If you can't find what you're looking for, don't hesitate to reach out to us.
CONTACT & HOURS
We're always ready to assist you with any questions or concerns you may have.
Call :: 503-744-1151
Email :: answers@kaferlab.com
Chat us but clicking the Chat bubble in the lower righthand corner. Or use our handy contact form.
Our phone and chat hours are Mon-Fri from 8AM - 5PM Pacific Standard Time.
If contacted during non-business hours, we will aim to respond promptly upon returning to the office.
No, KaferLab is an eCommerce business with warehouses in Oregon. We do not offer any pickup or will-call service.
SHIPPING
You can track your order(s) under My Account.
You will be notified via email when your order has shipped. If tracking information is available, it will be included in the email. Please note that not all orders have tracking information.
See our Shipping Policy
We offer FREE standard shipping on all orders with 3 or more items. Valid for orders shipping within the continental US only. Minimum purchase of 3 items. No minimum order price. Offer automatically added at checkout. Excludes select freight items & drop ships. Orders with 2 items or less ship standard for $18.
We do offer international shipping. Simply head to the checkout page to explore the available options and pricing.
We do offer international shipping. Simply head to the checkout page to explore the available options and pricing.
Shipping to a PO Box may come at a higher cost. We recommend shipping to a physical address whenever possible to avoid any surprises.
RETURNS
We aim to make sure our customers love our products, but if you do need to return an item, we’re happy to help. We have a 30 day return/exchange policy. All returns are subject to a restocking fee up to 25% of the purchase price. Please see our Returns Policy for more information.
If you encounter any issues with your product or damage to the package, please contact us within 48 hours of receipt. To help us resolve the matter swiftly, it would be helpful if you could provide images of any damage when reporting the issue. Remember, don't throw away the packaging or label before we sort things out. We value your business and will do our best to make things right.
INSTRUCTIONS & SUPPORT
You can find instructions for our products here. Simply login or signup, then search for your part number.
You can also see instructions per product (if available) on our product pages in the description section.
Additionally, we have a YouTube channel with in-depth product tutorials, installation videos & expert insights. Visit YouTube >
Yes! All our products include free live USA technical support.
Please contact us here:
Call :: 503-744-1151
Email :: answers@kaferlab.com
Yes! All our products include a limited lifetime warranty. A long life of smooth operation guaranteed! Contact us for more information.
GENERAL
We accept all major credit cards, PayPal, Apple Pay, Google Pay, & Shop Pay.
Shop Pay gives you the option to pay in full at checkout, or to pay for your order over time. When available, Shop Pay Installments is a great option to help you maximize your budget. Simply head to the checkout page to explore the available options.
Enter your email address here, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.
Plus receive 10% off your first order just for signing up!
Yes we do! Shop gift cards here. American Shifter digital gift cards are a great gift for anyone and never expire! Available in $10, $25, $50, $100 and $200 denominations.
Yes we do! Using factory style dies we can add your VIN number to your plate. This service is available for all data plates we offer. Follow the steps below to order.
1. Add the VIN / Data Plate you want to your cart.
2. Add Custom Vin Name Plate Stamping - Service Only to your cart.
3. Check out - Please put your VIN number and details in the notes at check out. If we do not see your VIN information, then we will email or call you for details.